Dean Ernst

Learning Experience Designer

Digital Creative

Web Developer

Digital Learning Specialist

Dean Ernst

Learning Experience Designer

Digital Creative

Web Developer

Digital Learning Specialist

Active Listening Course

  • Audience: Sales & Service Consultants
  • Skills: Instructional Design, eLearning Development, Visual Design, Video Editing
  • Tools: Articulate Rise, Photoshop, Audition, Illustrator, Premier, Camtasia
  • Features: Responsive, Video Training, Custom Graphics. Custom Icons
See Demo

‘Active Listening: The Key to Sales and Service Success,’ is eLearning course designed in Articulate Rise.

Designed specifically for sales and service consultants in the insurance industry. In this course, I’ve applied practical techniques from Instructional Design, eLearning Development, Visual Design, and Video Editing to create a simple yet effective learning experience. 

The course is Responsive, adapting to any device for convenience. It features engaging Hotspots, interactive Card Sort activities, and practical Video Training segments to keep participants involved and reinforce the skills being taught. I’ve also used Custom Graphics to present ideas in a clear, understandable way.

The main goal of this course is to help consultants master active listening, an essential skill for success in both sales and service roles in the insurance sector.